Gas safety certificate in Norwich

Landlord gas safety certificate due? Get the CP12 done before the tenancy needs it

Annual gas safety checks on boilers, hobs, cookers, fires and flues for rented property across Norwich and the surrounding towns, with the certificate issued on the day. Homeowners can book the same inspection when an appliance has not been looked at for years.

Five-star ratedby homeowners and landlords

  • Every appliance and flue
  • Record issued on the day
  • Bundle with a boiler service
Blue flame on a gas hob burner

What Norwich landlords and agents say about the annual gas check

Reviews

Excellent

many five-star reviews

  • Boiler repair

    Boiler locked out on a Sunday evening with two kids in the bath. Booked online, had a call back that evening to sort a time, and the engineer found a failed fan rather than the PCB the last firm had quoted for. Working again that afternoon.

    Hannah R.Norwich NR2Reviewed on Google

  • Drain unblocking

    Kitchen sink and the outside gully both backing up. Rodded it, then put a camera down to show me the root that was causing it. No mess left, no guessing, and he told me exactly what would need doing next.

    Dave M.Thorpe St AndrewReviewed on Google

  • Bathroom installation

    New bathroom in a 1930s semi with pipework in all the wrong places. Two weeks start to finish including the tiling and the electrics. Everything lined up, the shower drains properly and the price was the price.

    Priya S.CringlefordReviewed on Google

  • Gas safety certificate

    I let three flats and needed the certificates renewed on the same day. All three done in a morning, the paperwork emailed before the engineer had left the last one, and one hob flagged that I would never have noticed.

    Graham T.CostesseyReviewed on Google

  • Leak detection

    Damp patch on the dining room ceiling and no idea where from. Traced to a weeping joint on the bathroom pipework without ripping the floor up. Repaired the same visit and left the tiles as they were.

    Laura B.HethersettReviewed on Google

  • Power flush

    Half the radiators were stone cold at the bottom and the boiler sounded like a kettle. After the flush every radiator heats through and the house warms up in half the time. Should have done it years ago.

    Steve W.BowthorpeReviewed on Google

  • Hot water cylinder

    Old vented cylinder replaced with an unvented one and we finally have proper pressure in the loft shower. Explained the options without pushing the dearest one and tidied up so well you would not know they had been.

    Emma K.PoringlandReviewed on Google

  • Leaking pipe

    Pinhole in a copper pipe under the floor, found and repaired in an evening. Straightforward, no drama, and the invoice matched the quote to the penny.

    Martin F.BrundallReviewed on Google

Every landlord in England must have each gas appliance and flue in a rented property checked once a year by a registered gas engineer, and must give the tenant a copy of the record within 28 days, or before they move in. The record is the gas safety certificate, still known by its old form number, the CP12. Miss the date and the consequences run from a fine to being unable to serve certain notices.

The check itself is not a service. It is an inspection of each appliance for safe operation: gas tightness, burner pressure or heat input, flue flow and spillage, ventilation, the condition of the appliance and its flame picture, and the safety devices. Anything found unsafe is classified, labelled and, where necessary, disconnected with your agreement.

This page covers the landlord check and the homeowner version of it. Because most landlords want the boiler serviced at the same time, the annual boiler service is offered as one visit with the CP12. Where a check finds a boiler fault, the boiler repair page explains what happens next. Certificates are issued across every town on the areas list.

Gas safety certificate price and what is included

The price of a CP12 depends on the number of gas appliances in the property: a flat with a combi boiler and a hob is priced differently from a house with a boiler, a cooker, a gas fire and a water heater. You give the appliance count on the form and the price is confirmed on the call back. It covers the inspection of every appliance and flue, the tests, the record itself and a copy sent to the agent or landlord as well as left at the property.

A boiler service booked for the same visit is priced with the certificate as a bundle. Any repair found is quoted separately; nothing is fitted without agreement.

Domestic and landlord CP12 checks

For a landlord the check is a legal record with a fixed format, kept for two years, with copies to existing tenants within 28 days and to new tenants before they move in. Letting agents can book on the landlord's behalf and receive the record directly.

A homeowner is not obliged to have one, but the same inspection is often booked when buying a house, when an older appliance has not been looked at for years, or when a carbon monoxide alarm has gone off. The record is the same; the obligations attached to it are not.

What the engineer inspects

  • The gas installation: a tightness test on the pipework from the meter, and the condition of the visible pipework and the emergency control valve.
  • Each appliance: gas rate or burner pressure against the data plate, flame picture, operation of the flame supervision device and any other safety controls, condition of the case, seals and connections.
  • Each flue: correct route, terminal position, integrity where visible, and a flue flow and spillage test on open-flued appliances.
  • Ventilation: adequate permanent ventilation for any appliance that needs it, and no obstruction to it.
  • Combustion on boilers, with an analyser reading recorded.

Each appliance is marked on the record as satisfactory or not, and any defect is described with its classification.

Book a gas safety check online

The form asks for the property address, the number and type of appliances, whether the property is tenanted and, if so, who to arrange access with. The call back confirms the price and a time. Tenants are contacted directly where the landlord prefers, and keys can be collected from an agent by arrangement.

Certificates that are due on a particular date are booked to be done ahead of it, so there is time to deal with any defect before the deadline.

Appointments, including urgent ones

Most checks are arranged for a date that suits the tenant. Where a certificate has lapsed, a tenancy is starting, or a sale is waiting on the paperwork, say so on the form and the call back prioritises it. Multiple properties for the same landlord or agent are grouped into one round where the addresses allow, which keeps the price per property down.

Boiler service bundled with the CP12

The gas safety check confirms the boiler is safe; it does not clean or adjust it. Most landlords want both done in one visit so the boiler is not only compliant but less likely to break down mid-tenancy. Booked together, the service is done first and the check recorded afterwards, with the combustion readings from the service used for the record. Two pieces of paperwork, one appointment.

Areas covered across homes and rental properties

Rental property in Norwich is concentrated in the terraces of the Golden Triangle and NR3, the flats along Prince of Wales Road and Magdalen Street, the student houses near the university and the newer blocks around the station. Outside the city, the check is done in every town within twenty miles, with holiday lets on the coast and in the Broads villages a regular part of the round. Landlords with property in more than one town can have them booked as one job.

How a job runs

How a gas safety check runs

Access arranged, every appliance tested, the record issued before the engineer leaves.

Reading the job through before the visit
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  1. Appliances and access

    You list the gas appliances and say who to arrange access with. The price is confirmed on the call back.

    Reading the job through before the visit
  2. Test and inspect

    Tightness test, then each appliance and flue checked and its readings recorded.

    Checking the plans and paperwork
  3. Defects explained

    Anything not right is classified and explained, with a quote for the repair if you want one.

    Engineer drilling a wall for a fixing
  4. Record issued

    The CP12 completed and left at the property, with a copy sent to the landlord or agent for the file.

    A finished boiler and cylinder installation
Engineer adjusting valves on a heating manifold

Ready when you are

A certificate due, lapsed or needed before a tenancy starts?

Give the address and the appliance count. You get a call back to confirm the price and arrange access with whoever is at the property.

Where we work

Gas safety certificates across Norwich and the surrounding towns

City lets, coastal holiday lets and market-town rentals. Several properties for one landlord or agent are booked as a single round.

The larger towns in the area

  • Norwich
  • Great Yarmouth
  • Bowthorpe
  • East Dereham
  • Beccles
  • North Walsham
  • Diss
  • Attleborough

Questions

Gas Safety Certificate: the questions people ask first

Pressure test gauges connected to pipework
How often does a landlord need a gas safety certificate?

Every twelve months, for every gas appliance and flue in the property. A check carried out in the last two months before the previous one expires keeps the original expiry date, so it does not creep earlier each year.

What does the tenant have to do?

Allow access on the arranged date. The engineer needs to get to every gas appliance and to the meter, and to run each appliance briefly.

What if an appliance fails the check?

It is classified according to the risk, labelled, and where it is immediately dangerous it is disconnected with your agreement. You get a written explanation and a quote to repair or replace it. The record is still issued, showing the defect.

Do tenants' own appliances need checking?

The landlord is responsible for appliances they provide and for all flues and the pipework. An appliance the tenant brought in is the tenant's, but the flue it uses is still the landlord's and is checked.

Can I get a copy of a lost certificate?

Yes. A copy is kept and can be re-sent to the landlord or agent on request.

Is a gas safety check the same as a boiler service?

No. The check is an inspection for safety; the service is maintenance. They are commonly done together in one visit, and the bundled price reflects that.

Anything not covered here is answered on the contact page, where the same form takes the details and someone calls you back.

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Five-star ratedby homeowners and landlords

Give us the address and the appliances and we will book the check

Address, number of gas appliances, whether it is tenanted and who to contact for access. The call back confirms the price and the date.

  • A written price before any work starts
  • Plumbing, heating, drains and bathrooms from one enquiry
  • Norwich and every town within twenty miles

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